Information Technology

Secretariat Services Australasia (SSA) has access to world class Association Software, enabling a specialised solution to be implemented. The single web based membership management system integrates 6 solutions in one, using a 'cloud' based software. The software can offer a complete association management solution which can be run in conjuction with SSA services.

SSA has staff members who are highly trained on the running and management of such systems and can help with implementing them smoothly into your association processes.

The world class software can meet your processes and reduce your running costs which include:

Website CMS

  • Drupal's content management system integrates award winning systems with modular and scalable platforms
  • Content is personalised through members setting preferences and the content is delivered accordingly 
  • Graphical content editor allows easy modification of content through the online administration panel
  • Search engine optimisation (SEO) promotes your service to the major search engines

Member Manager 

  • Member manager allows the system to keep track of all the membership records with an automated function alerting members when their membership is expiring
  • Member history is recorded by noting the date of registration of each member and tracking their membership record 
  • Members are able to login and update their own personal details 
  • Reports showing member numbers, outstanding payments and variations of membership details 

Marketing & Communication

  • The inbuilt report generator within the CRM lets you create dynamic lists of people within the database
  • Special Interest Groups (SIGs) lets Website users and members sign up to topics that interests the individual
  • eNewsletter Marketing enables staff to create effective email campaigns to enable effective interaction and engagement between Members and Website Users
  • Newsflash is used to send information to a certain list of members depending on their preferences
  • The email digests in the processes systems allows two types of emails to be sent:

1. Individual member topics on content, events, resources and training

2. Member Administration and Finance Representatives highlighting overall usage of the system

Finance Management

  • Automated renewal reminders enable Membership Renewal reminder emails to be sent out to members
  • Special offers can be included in the renewal reminder email and used as a marketing tool to increase retention rates
  • Recurring Membership Plans allows for the "Membership" to send automatic recurring payments out using the two primary choices: Prorate or Anniversary  

Education Management

  • The education management systems tracks Continuing Professional Development or Continuing Professional Education points automatically from various sources
  • The member (CPD) points diary allows members to keep track of their points gained through attending events, workshops or seminars
  • Member resources can be made available to member and visitors for free or for a fee

Member Community

  • Media requests provides and facilitates collaboration between Journalists, yourself and your members
  • The community and answers section (Q&A) provides a forum where Website Users, Visitors and Members can all share information and knowledge with each other
  • The Member Directory is designed to include all active paying members as well as visitors or just logged in users to view personal contact details
  • A member directory allows easy member communication which can be filtered allowing ease of data finding 

CRM & Reporting

  • Content Manager offers real-time access to business data involving members, partners, staff, suppliers, web friends and journalists
  • Task Management is a useful tool used to organise and prioritise meetings, calls and tasks for the duration of their day
  • Data Mining is a centralised solution using a database structure collecting data across web forums, websites, surveys, member portal and member management database  
  • Report Generator is used within the CRM allowing customised views of stored data to be created, saved and later accessed
  • The reports can be viewed and presented either statically or dynamically
     

 

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